Frequently Asked Questions
Everything you need to know about shopping with TrailRax.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
Do you offer international shipping?
Yes, TrailRax ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What materials are used in your clothing?
We prioritize high-quality, sustainable fabrics including organic cotton, recycled polyester, and premium linen to ensure both comfort and durability.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.